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21 October 2004 Remote field staff Many large companies are burdened with considerable operational and administrative costs incurred when managing remote field staff. Increasing performance and commercial pressures placed on public and private security organisations is demanding greater operational efficiencies whilst attempting to maintain a high level of service. The Problem...Our client, a leading national security plc, faced mounting operational costs at a time when their business called for improved efficiency and, most importantly, a strong competitive lead to maintain the companies growth plans. Communicating instructions, data, schedules, maps etc. remotely to field staff required our client to expend considerable central resources to deliver paperwork between the field officer and the central control centre. This was costly, labour intensive, time consuming and fraught with inefficiency. The Solution...Beat Systems hand held wireless technology was able to drastically improve business performance by removing the costly manual processes and inefficiencies. The companies monitoring and control centre is able to electronically send information directly to field officers irrespective of their location. Information including location maps, work schedules, documents, forms, templates, drawings, signatures, safety hazard assessment details, letters etc. can all be sent to the field officer to complete or implement. Upon completion of the relevant document or process, the field officer is able to instantly wireless back up-to-the-minute information to the central control centre. The Results...
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